OptimumLABS^SM

Support At Your Fingertips

Optimum’s industry-leading OptimumSUPPORT^SM Program offers access to our world-class implementation capabilities though a cost effective, on-demand support program designed to deliver the highest quality assistance to you when you need it.

Each OptimumSUPPORT^SM Program client has a dedicated support team who serves as the primary point of contact, providing consistent access to an expert-level resource who understands your business and your system environment.

The Optimum Advantage

• On-demand, as needed support program
• Expert-level resources
• Customizable
• Cost-effective

OptimumSUPPORT^SM for Oracle Solutions

Our OptimumSUPPORT^SM Oracle E-Business Support Service is an on-demand, customizable program for users of Oracle E-Business, PeopleSoft Enterprise and Demantra applications. Our support service can either enhance your existing help-desk and support resources or provide a stand-alone, full-time support program. OptimumSUPPORT^SM Services are available for all current and retired application releases of these product lines. 

The following services are available through our OptimumSUPPORT^SM Program:

• Application-level support (on-site, as needed)
• Application maintenance patch and fix updates (remote, regularly scheduled)
• Tools maintenance updates and upgrades (remote, regularly scheduled)
• System performance tuning (on-site or remote, as-needed)
• Infrastructure planning and risk assessments
• Database administration services (on-site or remote, as-needed)